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Custom Engineering · Development Testing and Delivery

Maintenance Upgrades and Change Management

The cheapest long-term cost reduction is a change process that stops uncontrolled variation in a fielded system.

10 of 10Method note

Overview

  • Baseline every delivered configuration, and record every field change against that baseline.
  • Separate maintenance (restores the baseline) from modification (changes it); only the second needs re-verification.
  • Publish the support period and the end-of-support process up front.
  • Keep a single source of truth for firmware, software and documentation versions.

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